MORE BEAUTY

​

*Last updated: 07 2026*

At **MORE BEAUTY**, we are committed to delivering your order promptly and ensuring a fair and transparent shopping experience.

## Shipping

Orders are processed within **1–3 business days** after payment confirmation, unless otherwise stated on the product page.

Shipping costs and estimated delivery times are displayed during checkout and may vary depending on the destination and selected shipping method.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, a tracking number.

## Delivery

Delivery times are estimates and are not guaranteed. Delays caused by customs, carriers, weather conditions, or other circumstances beyond our reasonable control may occur.

Please ensure that the delivery address provided is accurate. We are not responsible for delays or additional costs resulting from incorrect or incomplete address information.

## Right of Withdrawal

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within **14 days** of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us by email or other written communication before the withdrawal period expires.

Products must be returned without undue delay and, unless the product is faulty or incorrect, the direct cost of returning the goods is your responsibility.

## Exceptions to the Right of Withdrawal

For health protection and hygiene reasons, the right of withdrawal does not apply to cosmetic products that have been opened, unsealed, or used after delivery where they are not suitable for return under applicable consumer protection laws.

Personalized or custom-made products may also be excluded from the right of withdrawal where permitted by law.

## Returns

If you wish to return an eligible product, please contact our Customer Support team before sending the item back.

Returned products should be:

* Unused and in their original condition.
* Returned with original packaging where reasonably possible.
* Accompanied by proof of purchase.

Returns that do not meet these conditions may not qualify for a refund unless required by applicable law.

## Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within **48 hours** of delivery and include your order number together with photographs of the product and packaging where possible.

Where applicable, we will offer a replacement, repair, or full refund in accordance with your statutory consumer rights.

## Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the original payment method without undue delay and, where applicable, within **14 days** after receiving the returned goods or satisfactory evidence that they have been sent back.

Original delivery charges will be refunded where required by applicable law.

## Non-Returnable Items

The following items cannot normally be returned unless they are faulty or incorrectly supplied:

* Opened or unsealed cosmetic products.
* Products damaged through misuse.
* Personalized or custom-made items.
* Gift cards or digital products, where applicable.

## Contact Us

For questions regarding shipping, returns, refunds, or your right of withdrawal, please contact:

​

**More Beauty**
Email: **info@morebeautyshop.com**

​

​